The myVPN client has been upgraded from Cisco AnyConnect version 2.5 to Cisco AnyConnect Secure Mobility version 3.1. This new version provides support for Windows 8 and Mac OS X 10.8 operating systems.
Existing myVPN service users will be automatically upgraded to the new version the next time a VPN connection is initiated. New users should follow the installation instructions below.
myVPN Setup Documents
Below are the setup documents for various operating systems and mobile devices. Please note any specific information for your device or operating system.
To connect to the myVPN service, you will require the following information:
VPN server: myvpn.ubc.ca
Username: your CWL username
Password: your CWL password
Installation Notes
- Administrator access is required for the initial installation of the myVPN client software. Please follow the automatic or manual installation instructions listed below for more information.
- Existing myVPN clients will be automatically updated the next time a VPN connection is made.
- myVPN service is provided using hardware and software provided by Cisco. The Cisco AnyConnect Secure Mobility Client version 3.1 is supported on the latest operating systems only. Users running older operating systems may connect to myVPN service by running the older client, Cisco AnyConnect Client version 2.5. Please follow the instructions listed in the Unsupported Operating Systems section below
Supported Operating Systems
The myVPN Service relies on the Cisco AnyConnect Secure Mobility Client version 3.1 to provide connectivity. The operating systems listed below are supported by UBC IT. Visit the following links to set up your computer or mobile device. For further information on operating system compatibility, please refer to the Compatible Operating Systems list below.
| Operating System | Setup Methods |
|---|---|
| Apple Mac OS X 10.6 / 10.7 / 10.8 | Automatic | Manual |
| Microsoft Windows XP / Vista / 7 / 8 | Automatic | Manual |
Unsupported Operating Systems
The following operating systems are known to work with myVPN. These versions are made available for your convenience and are not officially supported by UBC IT.
| Unsupported Operating Systems | |
|---|---|
| Operating System | Setup Methods |
| Desktop Operating Systems | |
| Apple Mac OS X (10.5 and earlier) | Download Cisco AnyConnect version 2.5 installer |
| Apple Mac OS X (PowerPC) | Download Cisco AnyConnect version 2.5 installer |
| Microsoft Windows | Download Cisco AnyConnect version 2.5 installer |
| Linux | Automatic |
| Mobile Operating Systems | |
| Apple iOS for iPhone/iPod* | Autoconnect  |
| Apple iOS for iPad* | Autoconnect |
| Google Android 2.1 and higher | Google Play Store |
* UBC IT Autoconnect script will automatically set clients up with wireless, email and VPN.
Compatible Operating Systems
The following list of operating systems is supported by Cisco AnyConnect Secure Mobility Client 3.1, unless otherwise specified
- Microsoft Windows:
Note: Internet Explorer 6.0 is no longer supported.- Windows XP SP3 32 & 64-bit
- Windows Vista 32 & 64-bit
- Windows 7 32 & 64-bit
- Windows 8 32 & 64-bit
- Limitations to AnyConnect Support for Windows 8
- AnyConnect is not supported on Windows RT.
- Other third-party product's incompatibility with Windows 8 prevent AnyConnect from establishing a VPN connection over wireless networks.
Here are two examples of this problem:- WinPcap service "Remote Packet Capture Protocol v.0 (experimental)" distributed with Wireshark does not support Windows 8.
To work around this problem, uninstall Wireshark or disable the WinPcap service, reboot your Windows 8 computer, and attempt the AnyConnect connection again. - Outdated wireless cards or wireless card drivers that do not support Windows 8 prevent AnyConnect from establishing a VPN connection.
To work around this problem, make sure you have the latest wireless network cards or drivers that support Windows 8 installed on your Windows 8 computer.
- WinPcap service "Remote Packet Capture Protocol v.0 (experimental)" distributed with Wireshark does not support Windows 8.
- AnyConnect is not integrated with the new UI framework, written in the Metro design language, that is deployed on Windows 8; however,
AnyConnect does run on Windows 8 in desktop mode.
- Limitations to AnyConnect Support for Windows 8
- Apple Mac OS X:
Note: Mac OS X 10.5 is no longer supported. AnyConnect 3.1 will not install on this platform. You can still download AnyConnect 2.5 manually- Mac OS X 10.6
- Mac OS X 10.7
- Mac OS X 10.8 32 & 64-bit
- Linux:
Note: Cisco does not support and has not validated Linux 64-bit version of the supported OSs or other Linux distributions.- Linux Red Hat 6 (32-bit)
- Linux Ubuntu 9.x, 10.x, and 11.x (32-bit)
- iOS: Requires Cisco AnyConnect App from iTunes
- App Requirements: Compatible with iPhone, iPod touch and iPad, requires iOS 5.0 or later. AutoConnect will create VPN connection profiles based on Cisco IPSec
- Windows Mobile and Windows Phone: Not Supported
- AnyConnect 3.0+ does not support Microsoft Windows Mobile or Windows Phone platforms
