Microsoft Teams

Overview

Microsoft (MS) Teams is a collaboration tool for groups to create content and share the information they need to work together. The tool is operated by Microsoft as part of their MS 365 suite. MS Teams enables users across the University to connect via instant messaging, video conferencing, online meetings, and simultaneously work on a document in real-time together.

Features & Benefits

  • Video conferencing
  • Persistent chat
  • Collaborate in real time

To learn about the differences between UBC collaboration tools that are available, click here

Requirements

Audience

Active UBC Students, Faculty and Staff

Sign Up Requirements

Costs

This service is offered to UBC Students, Faculty and Staff at no cost.  

The service cost is based on the Microsoft Campus Agreement and will be reassessed in a year.

Further Information

Getting Started

How do I sign in as faculty or staff?

1. Verify service eligibility

  • Ensure your FASmail is associated with firstname.lastname@ubc.ca email alias
  • If you have a FASmail account, but do not have firstname.lastname@ubc.ca email alias, please contact your department directory admin.
  • If you do not have FASmail account, please contact your local IT help desk or UBC IT help desk.
  • Once you meet the service eligibility, you will automatically get access to MS Teams and OneDrive within 48 hrs

2. Sign in to portal.office.com

  • Sign in using your firstname.lastname@ubc.ca email and CWL password
  • You can either download MS Teams and OneDrive app on your device OR use MS Teams and OneDrive web version

  • UBC Owned Device: If you have an UBC-owned device, you can check if you have a Teams desktop application shortcut. If you do not, please download Teams from the Software Centre. Note: Please reboot your device for the Teams desktop shortcut to appear

3. Get started

  • Click on Get started icon in MS Teams to access training resources

How do I sign in as a student?

1. Sign up for UBC Student Email

  • Go to CWL MyAccount page
  • (Optional) Rename your CWL ID
  • Click Activate Student Email
  • Read and accept Terms of Use
  • Your cwl@student.ubc.ca email will be created within 2 hrs and;
  • you will also automatically get access to MS Teams and OneDrive within 48 hrs

2. Sign in to portal.office.com

  • Sign in using your cwl@student.ubc.ca email and CWL password You can either download MS Teams and OneDrive app on your device OR you use MS Teams and OneDrive web version

3. Get started

  • Click on Get started icon in MS Teams to access training resources

Training

Self-Learning:

Once you have access to MS Teams, please click on the "Get Started" icon in the MS Teams dashboard to access online learning.

For Instructors: Here is an additional Tool Guide that you can use to help you get started.

Live-Training:

  • End user training sessions are available for the UBC community. The list of training dates and RSVP form can be found here.
  • Microsoft Teams Q&A sessions are also available for support teams. The list of session dates and RSVP can be found here.

Feedback and MS Teams Stories Submission

Give us Feedback

Give us feedback on the service, so we can continue to improve your experience with the tool.

Stories Submission

Tell us how you have been using MS Teams in learning, teaching, research, and working at UBC!

Support

Technical Support

Faculty, Students and Staff can contact the following groups for technical support.

Instructional Support

Below are resources available to instructors that would like to use MS Teams and/or OneDrive for their courses:

  • If you are using MS Teams and/or OneDrive for the first time, please check out the Get started Portal – Microsoft Teams for Instructors. This site includes links to video resources, Instructor Guide, and more.
  • UBC Vancouver: If you're based out of UBC Vancouver and would like support with MS Teams and/or OneDrive, we recommend contacting your faculty's Instructional Support Unit.
  • UBC Okanagan: If you're teaching at UBC Okanagan, please contact the Centre for Teaching and Learning (ctl.helpdesk@ubc.ca) for assistance.
  • Or contact your local faculty IT help desk
    Faculty of Medicine: Contact the MedIT Service Desk by calling 1.877.266.0666 (option 1 for MS OneDrive and option 2 for MS Teams), or emailing medit.servicedesk@ubc.ca

  • Learning Technology Hub: All faculty and staff can call, email, or visit the Learning Technology Hub for assistance. Drop-in Canvas Studio sessions take every Monday afternoon in the Irving K Barber Learning Centre.

Student support

Below are resources available to students that would like to use MS Teams and/or OneDrive:

Report Content

Students

To report inappropriate/ unsolicited content on MS Teams or OneDrive, please take a screenshot of the content and report it to your Student Advisor listed in your SSC or Student Services (in case of discrimination and harassment) or Academic Advising (Vancouver)/ Academic Advising (Okanagan).

If you would like the content to be removed, please request the Teams owner.

Faculty or Staff

To report inappropriate/ unsolicited content on MS Teams or OneDrive, please take a screenshot and discuss the content with your HR and Faculty Relations or Equity and Inclusion Office or follow the bullying and harassment reporting process.