Value to the Customer
- Strategize and design service to provide value in a customer centric way that meets customer priorities and goals.
Cross-Functional Integration
- Service integration across campus: across customer organizations and across IT groups.
- Process and workflow integration across the service management lifecycle (Strategy > Design > Transition > Operations)
Graduated Continuous Improvement
- Identify qualitative and quantitative measures to apply incremental improvements that continually align and re-align the IT service(s) to changing customer needs.
