Hybrid Cloud FAQs

UBC has pre-approved three public cloud vendors – AWS, Azure and Google. 

Log into Cloudbolt Cost and Security Optimization portal ( https://mycloud.Kumolus.net).   Consult  https://docs.cloudbolt.io/articles/#!cloudbolt-csmp-latest/security for detailed description.

Reserved instances and savings plans are cost savings mechanisms to reduce costs as opposed to "on demand" prices.  Please contact us for further details and we will assist you to determine the best option.

Backups and data retention are the responsibility of the client and incur additional cost.  Please review the documentation for each cloud vendor for details:

• Backup - AWS https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/archiving-guidelines.html
• Backup - Azure https://docs.microsoft.com/en-us/azure/backup/backup-architecture

Self-assessment needs to be completed when workloads are moved or provisioned in the public cloud. Please review the PIA process at https://privacymatters.ubc.ca/pia-process-overview for more details.

Please review https://privacymatters.ubc.ca/bill22 for details.

The AWS Well-Architected Framework helps you understand the pros and cons of decisions you make while building systems on AWS.  By using the framework you will learn architectural best practices for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. https://docs.aws.amazon.com/wellarchitected/latest/framework/welcome.html

Application and operating system licensing is not part of the hybrid cloud service offering and needs to be handled appropriately. Each public cloud vendor may have different requirements and offers different options.

Up to date spend/forecast of your cloud workloads can be accessed through the Cloudbolt Cost and Security Optimization portal ( https://mycloud.Kumolus.net).

Consult the https://docs.cloudbolt.io/articles/#!cloudbolt-csmp-latest/cost-overview for details.

Budget alerts can be set in the Cloudbolt Cost and Security Optimization portal ( https://mycloud.Kumolus.net).

Consult the https://docs.cloudbolt.io/articles/#!cloudbolt-csmp-latest/budgets for details.

Open a Service Now ticket through the Self-Service portal and provide details regarding the dispute.  Please note that the monthly bill will need to be paid while the dispute is being worked through with the vendor.  Should a refund be issued, it will be applied to the worktag provided during onboarding.

AWS - https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

Azure - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Please open a Service Now ticket and submit the request in the Cloud Services, Servers & Storage section.

EduCloud is UBC's private cloud offering infrastructure as a service for on-premises provisioning.

Hybrid Cloud Service is the next generation offering that incorporates both public and private clouds and includes additional features such as cost management and security compliance recommendations.

Please open a Service Now ticket and submit the request in the Cloud Services, Servers & Storage section.