Individual Services

Desktop Support

• Desktop Services support information
• Welcome to Virtual Desktop
• List of applications for Virtual Desktop

Printing

• Using CIRS printers, including printer setup documentation
• Using the Xerox address book for scanning documents to email

Home Drive

• Home Drive set up and eligibility

Desktop Services Support Information

Most groups have settled into the CIRS building, and are now entering a more operational mode of support from UBC IT.

• All users may request support by submitting a ticket to http://it.ubc.ca/SOS for Desktop Services support, or call 604-827-HELP (604-827-4357).
• Some CIRS groups handle PC desktop requests (not VDI) through their home departments. These groups will have their ticket referred to their home department. (Or users in these groups can contact their home department directly.)

If you have any questions, please contact Desktop Services or your unit administrator for CIRS

Virtual Desktop

For more information about Virtual Desktop and application support, please refer to the following pages

• Welcome to Virtual Desktop
• List of applications for Virtual Desktop

Using CIRS Printers, Including User Printer Setup

There are 6 shared printers located in the CIRS building on the 2nd, 3rd and 4th floors.  These Xerox multi-function devices (MFDs) can be accessed by any user in the CIRS.

• Thin-client (VDI) users. These printers are already set up and will show up in the print dialogue.
• PC users. There are many PC configurations. In most cases your PC should be pre-configured so you will see all CIRS printers in your print dialogue. If you do not see printers, follow the instructions in the next section.

Floor/Section	Printer Model	Printer Name	IP Address
2nd Floor North	Xerox 7535	UBCCIRS-BQ-X7535-CBW	10.20.134.142
2nd Floor South	ColorQube 9303	UBCCIRS-USI-X9303-CQ	10.20.134.141
3rd Floor North	Xerox 7535	UBCCIRS-SALA-X7535-CBW	10.20.134.143
3rd Floor South	Xerox 7535	UBCCIRS-TREK-X7535	10.20.134.144
4th Floor North	ColorQube 9303	UBCCIRS-IPO-X9303-CQ	10.20.134.145
4th Floor South	Xerox 7535	UBCCIRS-PSYC-X7535-CBW	10.20.134.146
* Printers cannot be accessed wirelessly

CIRS users without VDI access: How to map to a printer in Windows 7/Vista

1. Select Devices and Printers from the Control Panel or from the Start menu
2. Select Add a printer (near the top of the dialogue box)
3. Select Add a network, wireless or Bluetooth printer
4. Select The printer that I want isn't listed
5. Press the radio button beside Add a printer using a TCP/IP address or hostname.  Click Next
6. In the field marked Hostname or IP address enter the appropriate IP number from the table below.  There should be a check mark in the box marked Query the printer and automatically select the driver to use.
7. Your computer will attempt to contact the printer.  If you are prompted for Additional port information required, click Next to accept the default.
8. When prompted to Install the printer driver select Xerox Global Printer Driver PS.  If it is already installed, select Use the driver that is currently installed (recommended).  Click Next.
9. When prompted for a printer name, provide a name that gives location and printer information such as "CIRS 2nd floor Xerox color printer".  If prompted, select Do not share this printer.
10. Windows should report the printer is successfully installed.  If not, please submit a ticket or call 827-HELP.

Note: Print jobs require a release code. If authorized, you can obtain this from the unit administrator in your area

 

CIRS users without VDI access: How to map to a printer in Windows XP

1. Select Printers and Faxes from the Control Panel or from the Start menu
2. Select Add printer
3. In the Local or Network Printer dialogue box, select Local printer attached to this computer. Make sure automatically detect and install is NOT selected.
4. When prompted to Create a new port:, select Standard TCP/IP Port, then click Next
5. Press the radio button beside Add a printer using a TCP/IP address or hostname. Click Next
6. In the field marked Printer Name or IP address enter the appropriate IP number from the table below. Windows will create the information the Port Name field. Click Next or Finish.
7. Your computer will attempt to contact the printer.
8. You will be promoted to Install Printer Software. Select Manufacturer Xerox, and Printer Xerox Global Printer Driver PS or similar driver such as Xerox Generic. If it is already installed, select Use the driver that is currently installed (recommended). Click Next.
9. When prompted for a printer name, provide a name that gives location and printer information such as "CIRS 2nd floor Xerox color printer". Select Yes if you wish this to be your default printer, otherwise No.
10. Windows should report the printer is successfully installed and may prompt you to print a test page. If not, please submit a ticket or call 827-HELP.

Note: Print jobs require a release code. If authorized, you can obtain this from the unit administrator in your area

 

Macintosh IP Printing Instructions - CIRS Building

• Go to System Preferences
• Go to Print and Scan
• Press the + button to add a printer
  • You will have a list of printers, if you can find your printer you can finish here. If not:
• Select the IP icon
  • Set Protocol: Line Printer Daemon LPD
  • Address: (IP address from the table below)
• Set Print Using: Generic Postscript driver

Note:

• This approach uses a generic Postscript printer driver. Some printer features may not be available.
• Print jobs require a release code. If authorized, you can obtain this from the unit administrator in your area

 

Using the Xerox Address Book for Scanning to Email

There are 6 shared printers located in the CIRS building on the 2nd, 3rd and 4th floors. These Xerox multi-function devices (MFDs) can scan documents to email. The email address for a recipient can be:

• Entered manually on the keypad
• Selected from the address book on the MFD

You may find that selecting a recipient from the address book is a faster option since it usually fewer characters need to be entered. Most inhabitants of the CIRS building should appear in the Xerox address book. If you need a new Xerox address book entry created, please submit a ticket to http://it.ubc.ca/SOS.

Home Drive Setup and Elibility

Many CIRS inhabitants may be able to get a Home Drive Storage Space, which includes 20GB of storage space, availability in both VDI and on a regular PC (after setup), and automatic backups.

Eligibility includes faculty and staff with active employee numbers, including UAA, GAA, GRA, URA, work study, NSRC, summer career placement, TA1, TA2, UTA, markers and student assistants.

The Home Drive is located within the EAD domain. If you are part of a different domain, please discuss the feasibility of H:\ with your home department administrator.

For instructions on how to setup your Home Drive, please see our Setup Documentation.