The IT Service Centre Help Desk is here to ensure that many of UBC's major online services, such as ResNet and Wireless, work for you. However, the Help Desk doesn't support everything - before you contact the Help Desk, please check what we support , and have detailed information on hand about the nature of your computer problem.
Contact Information
| Phone |
604.822.2008
No time to wait? We'll call you! Use our callback feature 
(What's a callback?)UBC IT is launching a callback feature pilot for the IT Service Centre. Rather than waiting in the queue, you can request a callback to a phone number of your choice. We will have this feature in place for the next 6 months, to gauge its value to the community.
8:00 a.m. - 4:30 p.m., Monday to Friday
4:30 p.m. - 9:00 p.m., Monday to Thursday (Winter Session Only) |
| Email |
Help Desk Contact Form |
| Walk-in |
UBC Bookstore: 6200 University Boulevard, Located in the Computer Department (Map)
9:30 a.m. – 5:00 p.m., Monday to Friday (August 27 – April 30) |
How Can the Help Desk Assist You?
The Help Desk supports many of UBC's online services, and many types of software.
| Supported |
Best Effort |
Not Supported |
| Note: Support for services below denoted by a * is to facilitate access to services provided by UBC Information Technology. |
Note: We will try to assist to the best of our ability but we cannot provide full support for these services. |
Note: While support is not provided for the services listed below, we will attempt to refer you to an alternate source for support. |
- Account Management
- CWL
- Netinfo/Interchange
- WebCT Vista*
- Connect*
- Anti-Virus Installation
- E-mail Configuration
- Netinfo/Interchange
- Exchange (Mercury)*
- Connectivity Configuration
- ResNet
- Wireless*
- Internet Access Ports
- DirectNet
- VPN*
- Online Services
- myUBC
- Mailing Lists (Majordomo)*
- Voice Services
- Telephone Handset
- Voice connectivity (dial-tone)
- Voicemail
- Teleconferencing
- Web Browser Configuration*
|
- Ethernet Card / Modem Driver Issues
- Laptops, Smartphones, Tablets, and Other Portable Devices
- Site license software installation
|
- Virus Removal
- Virus removal instructions for Sophos Anti-Virus are available here .
- We will make recommendations for virus removal tools but we cannot perform virus disinfections.
- Spyware Removal (e.g. Pop-up Ads)
- We will make recommendations for anti-spyware tools but we cannot remove spyware.
- Operating System Related Errors
- Hardware Issues
- Software Unrelated to Services Provided by UBC IT
- Routers, Switches, Firewalls and Other Networking Devices
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