Departments at UBC IT

Design and Delivery Services

The Design and Delivery Services unit works with various stakeholders across campus and is responsible for the overall development and enhancement of the large project environment. The unit leads or participates in projects that are key to the development and growth of UBC. These include: Student Interaction Transformation Program (SITP), PeopleSoft Project Portfolio Development Team, Business Analyst & Quality Assurance, Project Management Office and Integrated Reporting (IR) program.

Describe your department in three words

Delivery-oriented, results-driven, customer focused

What would someone need to be successful in your department?

In order to be successful, you must be focused on delivering great customer results.

What makes your department special?

We work on application software projects that change the student and faculty experience, and change how the university operates.

What can someone expect from a career in your department?

Continuous growth and change, lots of opportunities and great mentoring relationships within the department.

Teams in this department

• Student Interaction Transformation Program
• Learning Management System
• Student Information Systems
• Information Systems & Integrated Reporting
• Applications Development

Teaching and Learning Services

The Teaching and Learning Services unit works closely with various stakeholders across campus and has overall responsibility for daily operations of all enterprise application services to further develop, integrate, support and maintain applications. These include: Student Information Systems (SIS), PeopleSoft - HRMS, Finance, Payroll, RISe, and Learning Management Systems (LMS). This unit also oversees the majority of campus AV Classroom support, under the oversight of the UBC IT AV Services team.

Describe your department in three words

Focused, persistent, dedicated

What would someone need to be successful in your department?

A strong customer service mentality.

What makes your department special?

Our work impacts the entire university, from students and staff to faculty and researchers.

What can someone expect from a career in your department?

A variety of challenges every day, very interesting work and the opportunity to add value to UBC.

Teams in this department

• Financial Systems
• Research Systems
• Audio Visual
• Business Information Systems
• HR & Payroll Systems
• Solutions and Integration
• Learning Applications
• Academic Systems Support
• Student Housing and Hospitality Services

Engagement Services

The Engagement Services unit engages the UBC community by bringing together functional and technical expertise to define and implement practical, strategic customer-oriented services. It is the liaison between UBC IT and client groups, identifying opportunities and responding to client escalations. Playing a key strategic role to ensure brand integrity, best practices in service design and management activities.

Describe your department in three words

Engaged, client-focused, results-oriented

What would someone need to be successful in your department?

We look for people with a strong client focus, as well as significant IT management, project management and relationships skills.

What makes your department special?

We have the broad picture across both UBC IT and UBC overall that allows us to understand the needs of the university and enables us to connect the people and solutions.

What can someone expect from a career in your department?

Interesting and challenging work, opportunities to learn and grow, and a great team atmosphere both within UBC IT and across UBC.

Teams in this department

• Engagement Services
• Communications

Architecture, Strategy and Planning

The Architecture, Strategy and Planning unit develops and delivers a strategic framework to guide efficient and effective investments in processes, information and technology utilizing business, information, data and technical architectures. It maintains both a macro and micro view of the university's business goals, strategies, functions and processes and translates these into roadmaps for setting IT standards and common requirements, and guiding best practices.

Describe your department in three words

Enthusiastic, energetic, full-of-ideas

What would someone need to be successful in your department?

Lots of patience; patience is a virtue.

What makes your department special?

We deal with a lot of intangibles; we have to bridge the future states of UBC and the reality we have today.

What can someone expect from a career in your department?

A career that is very challenging but equally rewarding. Expect to push your critical thinking skills and grow your interaction style. There is very little comfort zone with Enterprise Architecture.

Operations

The Operations unit develops and supports UBC's core information technology, via their hardware and software teams who apply a coordinated and consolidated approach to managing UBC's networks and systems, from the physical to the database level. The work oversees Network Planning and BCNET, Communication and Collaboration Technologies – such as Email and Voice, Connectivity and Network Management, Database Administration, Desktop Services, Identity and Access Management , and the IT Service Centre – who provide the only 24 x 7 IT Support model on campus

Describe your department in three words

Adaptable, forward-thinking, strategic

What would someone need to be successful in your department?

We look for people with attention to detail, who are service minded, customer centric, and enterprise-focused.

What makes your department special?

We are the foundation of almost everything IT does – when another group is doing their own thing, they still require our networks, databases, virtual servers, or other services.

What can someone expect from a career in your department?

Hard work, challenges both operationally and on a project basis, but also a lot of room to grow and provide highly-rewarding service to our customers.

Team in this department

• Systems
• Identity and Access Management
• Network Planning & BCNET
• Communication & Collaboration Technologies
• UBCNETwork & Infrastructure Facilities
• Infrastructure Special Projects

Human Resources

Human Resources provides expertise in staff HR issues, such as interpreting the collective agreements and handbooks, day-to-day staff management concerns, recruitment, compensation, training and employee relations. Our team works hard to ensure the university's people practices promote the core values of respect, dignity, integrity, responsibility, trust and inclusivity.

Describe your department in three words

Strategic, connected, empathetic

What would someone need to be successful in your department?

Flexibility, client focus, openness and an ability to problem solve.

What makes your department special?

Our ability to partner with the client and focus on solutions for their needs.

What can someone expect from a career in your department?

Expect new challenges every day, diversity in your work, and the opportunity to establish meaningful connections with people.

Finance

Finance provides financial information including financial reporting, planning framework, benchmarking, training, consolidated budgeting and analysis. By providing these financial services, they help facilitate informed and sound business decisions within UBC IT and ensure ongoing financial sustainability.

Describe your department in three words

Efficient, collaborative, dedicated

What would someone need to be successful in your department?

Customer focus, flexibility and the natural ability to work with others.

What makes your department special?

Great teamwork and dedication to unit goals.

What can someone expect from a career in your department?

Stability and a great training environment for career progression.

Advanced Research Computing

UBC Advanced Research Computing (ARC) is a joint initiative of the Vice President Research Office and the Provost & Vice President Academic Office to provide an institutionally-dedicated service for researchers across all disciplines that require large data and computational needs.

Describe your department in three words

Enabling research excellence

What would someone need to be successful in your department?

ARC looks for highly qualified individuals that are passionate about research, innovative, and collaborative.

What makes your department special?

ARC works with world-class researchers across all disciplines and explores new and inventive ways digital research infrastructure can help accelerate time to discovery and innovation.

What can someone expect from a career in your department?

A career full of constant change, working with experts across the country and beyond, and opportunities to engage with and support some of the best researchers in the world.