Authentication and Identity management support for access to applications and networked resources.
Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.
Delivering and supporting desktop computers, computer labs, printers and peripherals.
Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.
Support for all internet and voice services that include email, internet and network access, and telephone services.
Support for Security related services, including anti-virus software, virtual firewall, and encryption services.
Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation. Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation.
Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.
One on one interviews were conducted with the following departments and groups:
| Department | Participants |
|---|---|
| Emergency Call Centre | 2 |
| Faculty of Arts | 2 |
| Advancement Services | 1 |
| UBC Okanagan | 2 |
| Robson Square - Service Desk | 2 |
| Robson Square - Extended Learning (formerly Continuing Studies) | 1 |
