Authentication and Identity management support for access to applications and networked resources.
Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.
Delivering and supporting desktop computers, computer labs, printers and peripherals.
Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.
Support for all internet and voice services that include email, internet and network access, and telephone services.
Support for Security related services, including anti-virus software, virtual firewall, and encryption services.
Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation. Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation.
Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.
A survey was designed to confirm the existing contact centre user base, and to identify new demands for a contact centre solution as well as the broad characteristics for the demand.
The survey closed on March 01, 2013. The results are found below:
| Survey | Number | Percentage |
|---|---|---|
| TOTAL Surveys Submitted | 88 | 100% |
| TOTAL Responses | 28 | 32% |
| Have contact centre solution | 15 | 54% |
| Do not have contact centre solution | 13 | 46% |
