Contact the IT Service Centre
The IT Service Centre is committed to providing timely and effective support for many of UBC's online and telecommunications services.
IT Service Centre Help Desk
The IT Service Centre Help Desk is here to ensure that many of UBC's major online services, such as ResNet and Wireless, work for you. However, the Help Desk doesn't support everything - before you contact the Help Desk, please check what we support , and have detailed information on hand about the nature of your computer problem.
UBC Vancouver
| Self-Service |
Self-service is only available to current employees |
|---|---|
| Web Form |
Available to everyone including alumni, former employees, and guests |
| Phone | We recommend submitting a ticket through our online web form. For urgent issues, please contact us by phone. 604.822.2008 8:00 am - 9:00 pm, Monday to Thursday and 8:00 am - 4:30 pm, Friday (Winter Session Only)
Note: calls to the UBC IT Service Centre may be recorded for training and quality assurance purposes. |
| Walk-in | Walter C Koerner Library: 10:00 am – 6:00 pm, Monday to Friday (Winter Session) 11:00 am – 3:00 pm, Monday to Friday (Summer Session) Effective April 29, 2019 |
UBC Okanagan
| Web Form |
Available to everyone including alumni, former employees, and guests |
|---|---|
| Phone | 250.807.9000 |
| Walk-in | Campus Administration Building 7:30 am – 6:30 pm Monday - Friday (Winter session) September 2019 7:30 am – 4:30 pm Monday - Friday (Summer session) |
How Can the Help Desk Assist You?
The Help Desk supports many of UBC's online services, and many types of software including:
- CWL
- Wireless
- Canvas E-Learning
- Student and Alumni Mail
- ResNet
- Sophos Anti-Virus
- FASmail (Faculty and Staff)
- myVPN
- Workspace 2.0
For more information on our services visit the service catalogue or contact us.
Software Licensing
For more information or to purchase software for the Vancouver campus, contact IT Software Licensing.
| Phone | 604.822.2441 |
|---|---|
| site-license@it.ubc.ca | |
| UBC IT Service Centre Helpdesk |
Okanagan campus staff and faculty should contact the UBC Okanagan ITServices Helpdesk
Back to Software Licensing page.
RISe Support
For RISe technical support and questions on the Extended Reporting (ExR) module, please contact:
| Phone | 604.878.7473 |
|---|---|
| risesupport@ors.ubc.ca |
For other research administration or compliance inquiries, please visit the RISe Contact page.
Audio Visual Services Help Desk
UBC IT's Audio Visual Services team designs, builds, installs, maintains and supports presentation systems and remote conferencing units in learning spaces and meeting rooms across campus. We also install and support digital signage screens, provide equipment rentals for on-campus presentations or events, and sell AV equipment.
| Phone | 604.822.7956 7:30 am - 8:00 pm, Monday to Friday |
|---|---|
| av.helpdesk@ubc.ca | |
| Walk-in | Room B38, 2194 Health Sciences Mall (map) 8:00 am - 4:00 pm, Monday to Friday |
Telephone Outages
Contact Telephone Trouble Report to notify Voice Services staff of telephone and line trouble 24 hours a day, 7 days per week
| Phone | 611 (On-campus Phone) 604.822.2101 (Off-campus phone) |
|---|---|
| Hours | Phone/Email - 24 hours a day, 7 days per week |
Back to Telephones page.
Directory Assistance
UBC IT Service Centre Directory provides general phone directory, help and information. Updates to the UBC Directory can be submitted here.
| Phone | 604.822.2211 |
|---|---|
| ubc-directory@it.ubc.ca | |
| Hours | 9:00 am - 4:00 pm, Monday to Friday |
Back to Directory page.
Mailing Address
UBC Information Technology
420 - 6356 Agricultural Road
Vancouver, BC, V6T 1Z2
We are located in the Leonard S. Klinck Building (LSK), which is at the corner of West Mall and Agricultural road, behind The White Spot restaurant and the David Lam Centre (map).
Learning Technology Hub
The Learning Technology Hub (also known as the LT Hub) is a central resource where faculty and staff can explore and get support for learning technology tools available to them at UBC.
| Phone | 604.827.4775 9:00 am - 4:30 pm, Monday to Friday |
|---|---|
| lt.hub@ubc.ca | |
| Walk-in | Fraser River Room, IKBLC Room 207 (map) 9:00 am - 4:30 pm, Monday to Friday |
