Over the past year, UBC IT has been planning the upgrade of phones at the UBC Point Grey campus to Cisco VoIP as part of a scheduled telephone system refresh. The move to VoIP is a complicated project involving many different technologies and needs on campus. There were multiple strategies developed and a plan was put in place to begin migrations in November 2012.
However, due to ongoing issues with the Henry Angus telephone switch, the UBC telephone service has experienced a series of significant service disruptions recently. The Henry Angus telephone switch is on aging infrastructure, and there is a serious risk of reoccurring issues as well as even more severe disruptions.
After evaluating a number of options, UBC will be accelerating the migration process. All traditional land line users on the Henry Angus telephone switch will be moving to VoIP services (excluding fax, modem and alarm lines) beginning with critical services (services affecting life and safety).
All migrations are expected to be completed by Winter 2012.
