Setting Up UBC Faculty & Staff Email using Outlook 2013 (Autodiscover)

This document explains how to set up a new e-mail profile for Outlook 2013 using Auto-Discovery.

  1. Click on the Start button and then click on Control Panel .
    • On certain computers, the Control Panel link is located within the Settings menu.
  2. Locate the Mail icon in the Control Panel window.
    • If you do not see this icon, click on the Classic View or the Switch to Classic View link, located on the left-hand side of the Control Panel window, and look for the icon again.
    • If you are running Windows 7, select the User Accounts and Family Safety and then choose the Mail (32-bit) option at the bottom.

    2010 Autodiscover 03

  3. Double-click on the Mail icon.
  4. Click on the Show Profiles... button.

    mailsetup

  5. Click on the Add...button.

    profiles

  6. In the Profile Name field, type in: FASmail
  7. Select E-mail Account and fill in the relevant information.

    2013 Autodiscover 1

  8. Click Next. It may take a minute or two while Autodiscover is finding your account settings.

    2010 Autodiscover 06

  9. A login box will appear:
    • Important Note: The username will initially be set to your email address. You will need to change this.
    • If you use Windows 7, you will need to click "Use another account".
    • For User name, change it to: EAD\username
      • ...where username is your FASmail/CWL username.
    • For Password, type in your assigned FASmail/CWL password.
    • Click OK.
      • It may take about 10 - 20 seconds to verify your information. Once the verification has been completed, on the Exchange Server Settings screen, you will see your full name in the User Name field.

    2010 Autodiscover 07

  10. A screen should appear saying Congratulations!
  11. Check the Manually configure server settings checkbox and click the Next

    2013 Autodiscover 3

  12. Ensure that the Use Cached Exchange Mode checkbox is selected and choose the amount of mail to keep offline.  The recommended time is 3 months.

    2013 Autodiscover 4

  13. Click on the More Settings... button.
  14. Click on the Connection tab.
  15. Click on the Exchange Proxy Settings... button.
    2013 Autodiscover 5
  16. Ensure that all checkboxes are selected including "On fast networks, connect using HTTP first, then connect using TCP/IP"
    proxysettings
  17. Click OK.
  18. Click on the Security tab.
  19. Select "Always prompt for logon credentials"
    securitytab
  20. Click OK.
  21. Click Finish.
  22. This should take you back to the Mail Profile screen. There should now be a FASmail entry in the profile list.
  23. In the lower half of the window, click on "Always use this profile", select FASmail and then click on "Prompt for a profile to be used".

    profilesetupcomplete

  24. Click OK.
  25. Your FASmail account should now be setup. Close Outlook 2013, if it is currently open.
  26. Open Outlook 2013.
    • You may be prompted for your Exchange password. If so, type in your assigned FASmail password and click OK.
  27. You should now be able to access your FASmail mailbox.  Please note that it may take some time to download emails depending on your mailbox size and connection speed.