- What is a contact centre solution?
- How can I ensure that my requirements for a contact centre solution have been addressed?
- When will I be able to request a contact centre service?
1. What is a contact centre solution?
A contact centre solution is also known as a call centre. A call center is a centralized office used for the purpose of receiving or transmitting a large volume of telephone calls. Inbound calls might be for inquiries, requests or support. Outbound calls may be for telemarketing, solicitation of charitable or political donations or debt collection. In addition to telephone calls, the collective handling of letters, faxes, live chat, social media and emails at one location is known as a contact centre.
2. How can I ensure that my requirements for a contact centre solution have been addressed?
We have made our best effort to hear detailed requirements for a contact centre solution from departments campus-wide. If you feel as if we did not address your requirements or needs, please contact the project manager, Patricia Tovar, at patricia.tovar@ubc.ca
3. When will I be able to request a contact centre service?
You will be able to request a contact centre service by August 2013.
