Authentication and Identity management support for access to applications and networked resources.
Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.
Delivering and supporting desktop computers, computer labs, printers and peripherals.
Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.
Support for all internet and voice services that include email, internet and network access, and telephone services.
Support for Security related services, including anti-virus software, virtual firewall, and encryption services.
Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation. Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation.
Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.
Focus groups were held to facilitate the conversation amongst different departments and groups across UBC to discuss their contact centre solution needs. The focus groups held included:
| Focus Group | Total | Participants |
|---|---|---|
| Student Administration | 2 | 8 |
| Community Services | 1 | 5 |
| Professional Services | 1 | 2 |
| Technical Support / Academic Learning | 1 | 3 |
